Delivery Options

All of our products are shipped out within 24 hours unless out of stock. Customers have the option to leave special delivery instructions by filling out the comments section on your order form. We don’t make any charge for delivery if you order more than £70 worth of goods. Delivery rates are calculated based on the total weight of an order.

Any order up to a weight of 2kg is charged at a rate of £4.99, any orders over 2kg are charged at a rate of £6.00.

Free Delivey on all orders over £70

For orders outside of the United Kingdom please contact us.

Exchange Policy

Here at OvenPride we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, and if any item of your order is damaged or is not the item ordered we will replace the item, providing the product is returned to us within 7 days of delivery. This does not affect your statutory rights.

If you’d like to exchange a product, because upon receiving your order you are dissatisfied for any reason whatsoever, please return your order in its original condition along with the order confirmation and a note explaining the reason for return and your request for the new product you would like exchanged. It is that simple!

Your card will be charged/refunded any difference in cost.

Please send returned items to us here at OvenPride HQ:

TSL Ltd
Horizon Park
Green Fold Way
Hope Carr
Leigh
WN7 3XH


Please ensure that the item is returned back to us in an unused condition unless faulty or damaged within 7 days of the date the item is delivered to you and with the order confirmation and a note explaining the reason for return. For your protection we recommend that you use a recorded-delivery service.

Returns Policy

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.

And finally, if upon receiving your order, you are dissatisfied for any reason whatsoever, and would like to return it and cancel your order, please send the product back in their original condition along with the order confirmation and a note explaining the reason for return and we will reimburse you for the full value of your order. Please ensure that the item is returned back to us within 7 days of the date the item is delivered to you.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, banking charges and the administration and labour incurred).

Should any item be returned back to us in a condition which we deem has been used we will be unable to accept your request to cancel unless the item arrives damaged or it is proved to be faulty by our returns department.

To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to us at:

TSL Ltd
Horizon Park
Green Fold Way
Hope Carr
Leigh
WN7 3XH


For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.